ag77's Privacy Policy

Information you provide yourself when you create an account on ag77 or use the Services:

• Identity information: Full name, date of birth, and national ID/passport number (for verification purposes)
• Contact information: Email address, mobile number
• Account information: Username and password (stored in encrypted form)
• Financial information: Relevant details related to the payment method used (bKash, Nagad, Rocket, or bank transfer)
• Support communications: Messages and attachments sent to us via email or live chat

Information that is automatically collected by technical means when you use the ag77 platform:

• Device information: Device type, operating system, browser version
• Network information: IP address, connection type
• Usage information: Session duration, pages visited, click patterns
• Gaming activity: Play history, bet amounts, wins and losses
• Cookies and similar technologies: Session cookies, preference cookies (see Section 9 for details)

In some cases, information may be received from legitimate third-party sources:

• Verification results from identity verification service providers
• Transaction confirmation data from payment processors
• Risk assessment data from anti-fraud services

ag77 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service providers: Companies handling payment processing (bKash, Nagad, Rocket, and bank transfer providers), identity verification, and technology services — all operating under strict confidentiality agreements
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe process limited technical data to operate their own gaming infrastructure
• Legal obligations: Providing information to relevant authorities as part of a court order, government investigation, or other lawful legal process
• Security protection: Providing information to relevant authorities to prevent fraud, money laundering, or other illegal activities
• Business restructuring: In the event of a sale, merger, or acquisition of ag77's business, where the receiving party will be bound by the same privacy obligations
• With your consent: In any circumstances other than those described above, information will only be shared with your explicit consent

ag77 uses industry-standard technologies and processes to protect your personal information. Our security framework includes:

• SSL encryption: SSL/TLS encryption is used for all data transfers, protecting data from interception
• Password hashing: Your password is never stored in plain text — only a cryptographic hash is retained
• Access controls: Only authorized staff can access limited data on a need-to-know basis
• Two-factor authentication: Two-Factor Authentication (2FA) is available for additional account security
• Regular security reviews: Regular security audits are conducted to identify and address potential risks
• Firewall and intrusion detection: Advanced technologies are used to prevent and detect unauthorized access

While ag77 follows the highest security standards, no digital system is completely free of risk. To help keep your account secure, use a strong password and do not share it with anyone.

In the event of a data security breach, ag77 will act promptly:

• Determine the nature and scope of the breach and take steps to limit the damage
• Notify relevant authorities as required by applicable law
• Inform affected users by email as soon as reasonably possible
• Take necessary steps to prevent the same incident from recurring

ag77 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Active accounts: All information necessary to provide the service is retained for the entire duration that the account remains active.
• Closed accounts: Even after an account is closed, certain information is retained for a defined period for legal compliance, dispute resolution, and fraud prevention purposes.
• Financial transactions: Transaction-related information is retained in accordance with financial regulations and audit requirements.
• Communication records: Records of support communications are kept for a defined period for quality assurance and dispute resolution purposes.

Once the defined retention period ends, information is securely deleted or anonymized so that no individual can be identified from it.

ag77 periodically reviews this Privacy Policy and updates it when needed. For any significant changes:

• The updated Policy will be published on this page
• Reasonable efforts will be made to send a notification to your registered email describing the nature of the changes
• A notice may be displayed on the platform for important changes

Continued use of the service after the latest changes will be considered acceptance of the updated policy. You are advised to visit this page regularly.

This privacy policy is linked to ag77's Terms and Conditions and Responsible Gaming policies. These three documents together form the legal framework governing the relationship between you and ag77. In case of any inconsistency, the Terms and Conditions will prevail.